Updated 29 October 2026

Terms of sale

These terms apply to online purchases from Humours of Honey. They should be read together with our returns, collection and privacy policies and do not exclude rights that cannot lawfully be excluded.

Products and pricing

Prices are displayed in South African rand. Product colour, flavour and crystallisation can vary naturally between honey harvests. We take reasonable care to keep descriptions, prices and availability accurate.

Placing an order

You may review the products, quantities, fulfilment method and total before being redirected to Yoco. An order becomes paid only after Yoco’s signed confirmation is received, or after a complete Nectar payment is accepted by the website. Stock and any Nectar used are reserved while payment is pending and released if payment fails.

Hive Rewards

Signed-in members earn whole Nectar on eligible product value after promotions; shipping does not earn Nectar. Fractional earnings are rounded down. Nectar expires 365 days after it is awarded and the oldest Nectar is used first. Whole Nectar may be applied to products and delivery at checkout, with the Nectar required to cover an amount rounded up. Nectar has no cash value, cannot be withdrawn as money and does not produce change or a credit balance. Nectar earned or used on a refunded or reversed order may be adjusted when that refund is confirmed.

Collection

Paid collection orders require the private collection code. A person presenting a valid unused code may be treated as authorised to collect, so keep it private.

Unavailable products and errors

If we cannot fulfil a paid order, we will contact you and provide an appropriate replacement or refund. Obvious pricing or description errors may be corrected before acceptance; if payment was already taken, you may choose a refund.

Responsible use

You may not misuse the website, attempt unauthorised access, interfere with checkout or use another customer’s account or collection code.

Contact and complaints

Use the contact form with your order number and enough detail for us to investigate. These terms are governed by the laws of South Africa.