Updated 16 October 2026

Returns and refunds

We want every order to arrive as described and in good condition. This policy supplements, and does not limit, your rights under South African consumer law.

Incorrect, damaged or defective products

Contact us through the website contact form as soon as reasonably possible with your order number, a description of the problem and photographs where helpful. Once validated, we will offer an appropriate replacement or refund and arrange the return where required.

Food-safety returns

Because honey is a food product, opened containers cannot normally be returned for a change of mind. This does not affect your rights where a product is defective, unsafe, incorrectly supplied or not as described.

Unopened products

If you wish to return an unopened, sealed product, contact us before returning it. We will confirm whether the return can be accepted, the return method and any direct return cost. Special-request and personalised gift orders may not be returnable unless defective or incorrectly supplied.

Refund timing

Approved refunds are made to the original payment method. Bank and payment-provider processing times may apply after we issue the refund.