Updated 5 November 2026

Privacy policy

We collect only the information reasonably needed to operate the shop, respond to enquiries, process payments and fulfil orders.

Information we collect

• Name, email address and account credentials.
• Products placed in your cart or wishlist and your order history.
• Information supplied through contact and retailer enquiry forms.
• Payment references and payment status. Card details are handled by Yoco and are not stored by this website.
• Basic security and server logs needed to protect and operate the service.
• If you allow marketing tracking, information about pages viewed, products viewed, cart actions, checkout and completed purchases, together with standard campaign parameters. We do not send card details, passwords, email addresses or delivery addresses to Meta through this tracking.

How we use it

We use the information to authenticate accounts, process orders, provide collection instructions, answer enquiries, prevent abuse and meet legal or accounting obligations. If you explicitly opt in, we may also use your email address to send occasional news, offers and promotions. We do not sell personal information.

Who receives it

Information is shared only with service providers required to operate the transaction, such as Yoco for payment, email infrastructure for transactional messages and hosting providers. Each provider handles information under its own legal and security obligations.

Retention and security

We retain account, transaction and support records only as long as reasonably required for service, security, tax and legal purposes. Passwords are stored as one-way hashes and collection codes are protected at rest.

Your choices

Meta marketing tracking is optional and remains disabled until you select “Allow marketing”. You can reject it without affecting shopping or checkout and can reopen “Privacy choices” at the bottom of any customer page to change your selection. Your choice is stored in this browser. You can opt in to or out of promotional email separately at any time in My account or by using the unsubscribe link in a promotional message. Essential account, security and order messages are not affected by either choice.

You may ask to access, correct or delete eligible personal information by using the contact form. Some transaction records may need to be retained where required by law.