Humours of Honey

Customer care

Updated 16 October 2026

Collection and delivery

Local collection

Local collection in Mpumalanga takes place on Wednesdays from 16:00 to 18:00. The exact collection point is confirmed directly with paid customers before collection.

Collection codes

After Yoco confirms a collection-order payment, your private collection code appears in My account and on the payment-confirmation page. It is also emailed when email delivery is available. Bring the code when collecting.

Pudo locker and door delivery

Customers choose a Pudo locker or enter a South African delivery address before receiving a live Courier Guy rate. The delivery charge is included in the Yoco payment total. After payment, the courier shipment is booked and its tracking reference appears in My account.

Rates and parcel measurements

Courier rates are calculated from the destination and estimated packed size and weight. The courier may remeasure a parcel. If an order cannot be rated automatically, checkout will ask you to contact us rather than charging an unconfirmed amount.

Delivery details

Please check the destination locker, address and mobile number carefully before payment. Courier bookings may not be editable after they are created. Locker availability and delivery times are controlled by The Courier Guy.

Missed collection

If you cannot attend the confirmed local collection window, contact us so the order can be moved to a later collection. Do not share a store collection code with anyone who is not authorised to collect your order.